If you are not entirely satisfied with your purchase, we're here to help.
Please E-Mail us at firstname.lastname@example.org For Return/Exchange
Returns & Exchanges
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund/Replacement after inspecting the item.
If your return is approved, we will initiate a refund in form of Store Credits. You'll get store coupon which can be used to purchase anything at craxy store.
We shall arrange a free pickup of the products from your address, all you need to do it email us with your 4 digit order number and the replacement product name & size at email@example.com .
You will receive the credit within 3-5 business days.
Shipping amount of Cash On Delivery Rs. 50 is non refundable.
In case of Exchange,
We shall arrange a free pickup of the products from your address, all you need to do it email us with your 4 digit order number and the replacement product name/size at firstname.lastname@example.org .
In case of return,
You will be responsible for paying for your own shipping costs for returning your item. We recommend using "Speed Post" which is the cheapest alternative for Shipping.
Shipping costs borne by you in case of a return, will be refunded with a gift card of Rs. 100 irrespective of the shipping cost bared by the customer which can be availed on the store.
All the refunds will be made in store credits only, in case of both Pre-Paid as well as cash on delivery orders.
Store credits can be used to purchase anything on the store. If you have product quality issues, we will do everything in our power to make you happy.
A- 48 Nirman Vihar, Delhi - 110092
Phone No.: 9899601401