Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.


You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund in form of Store Credits. You'll get store coupon which can be used to purchase anything at craxy store.

You will receive the credit within a certain number of days.

Shipping amount of Cash On Delivery Rs. 50 is non refundable.


You will be responsible for paying for your own shipping costs for returning your item as we do not have a return shipping right now. We recommend using "Speed Post" which is the cheapest alternative for Shipping.

Shipping costs borne by you in case of a return, will be refunded with a coupon of Rs. 80 irrespective of the shipping cost bared by the customer which can be availed on the store.

If you receive a refund, the cost of "Cash On Delivery Shipping" and applicable GST will be deducted from your refund.

Return Address:

A- 48 Nirman Vihar, Delhi - 110092

Phone No.: 9899601401